Help & Support
Support for Families
With lots of uncertainty at the moment we’re working hard to ensure we can support as many children, young people and families as possible. Below we are sharing links to useful support services offering tips and advice.
Leicester City Council - Household Support Fund
This fund will be used to support vulnerable households needing support for food, energy, and water bills, including outstanding utilities debt, white goods, warm clothing and bedding.
The customer services team are now set up to accept Household Support Fund applications. Residents can self-refer for food and utility support, via the Household support fund website.
Residents who are digitally excluded can be supported by Citizens Advice who can be contacted on Citizens Advice.
Help and support for families
|
Type of help/support |
Name of Service |
Description |
Phone Number |
Website |
| Health and wellbeing support for parents of pre-school children. | Health Visitors | Management of children's behaviour problems (for children under 5 years old). | Contact your local doctors surgery or text: 07520 615381 (City) 07520 615382 (County) |
N/A |
| Health and wellbeing support for parents of school-aged children. | School Nursing Service | Emotional and behavioural difficulties (including bedwetting) in school-aged children. | Contact via children’s school or text : 07520615386 (City) 07520615387 (County) |
N/A |
| Leicester City support directory | Leicester City Children’s Centres & Family Support Services | Advice, Information and Support to Parents/Carers regarding Behavioural and Emotional Difficulties at home. | https://mychoice.leicester.gov.uk/ | |
| Leicestershire support directory | Leicestershire County Council Family Information Directory | Links with all relevant agencies | www.leicestershire.gov.uk/education-and-children/social-care-and-supporting-families/family-information-directory | |
| Early intervention help within Leicester City | Leicester City Early Help (at Children Centres) | Tel: 0116 4541004 | www.leicester.gov.uk/schools-and-learning/support-for-children-and-young-people/early-help/referral-for-early-help-support/ | |
| Early intervention help within Leicestershire | Leicestershire County Council Children & Family Wellbeing Service |
A range of services are available for all age groups. | Tel: 0116 3058727 | https://resources.leicestershire.gov.uk/education-and-children/child-protection-and-safeguarding/early-help |
| Support and Advice to Parents with children with complex care needs | Parent Carer Forum | Tel: 07592869050 (County) | www.leicestershirepcf.org.uk | |
| Young People and Families Mediation Service (ages 11-19) | Talk2Sort - The Bridge | Only available in the County (Not in Leicester City) | www.thebridge-eastmidlands.org.uk/talk2sort | |
| Counselling for Young People | KOOTH | On-line Counselling available free of charge to young people | www.kooth.com | |
| Young Carers Support | Barnardos - Care Free - Young Carers Service | Support for Children and Young People caring for parents with a physical or mental health problem. | Tel: 0116 2867182 | www.barnardos.org.uk/carefree |
| Youth Work | The YES Project | The YES Project team is a partnership of seven youth organisation and charities from across Leicester and Leicestershire. | www.yesproject.org | |
| Youth Work | Engage | Helps young people to re-engage in education or find work | www.engage.org/ | |
| Youth Work | Love4Life (Twenty Twenty) |
Working with 11-19 year old females to build confidence & make positive choices in their relationships, health & education | www.twentytwenty.org.uk | |
| Youth Work | Young Leicestershire | The biggest provider of open-access clubs for young people in Leicester and Leicestershire with over 27,639 members now attending our network of affiliated groups. | Tel: 0116 2750489 | www.youngleicestershire.org.uk |
| Sexual abuse - post sexual abuse intervention for children. | Family Action | Based at Fosse Neighbourhood Centre, Mantle Road, Leicester, they offer post sexual abuse intervention for children, and also, input provided for carers of these children. | Tel: 0116 2168334 | N/A |
| School attendance problems | Education Welfare Service | For help and support contact through the school. | Tel: 0116 2221616 | www.babington.leicester.sch.uk |
| Emotional/ Behaviour problems in school (Including School Anxiety) | Behaviour Support Team & Educational Psychology Service |
For help and support contact through the school. | Tel: 0116 2221616 | www.babington.leicester.sch.uk |
| Bereavement issues | The Laura Centre | For help and support for any child affected by bereavement. | Tel: 0116 2544341 | www.thelauracentre.org.uk |
| Protecting Children from becoming involved in anti-social behaviour | Leicestershire Police | Police advice to keep you safe and help you understand the law. | www.leics.police.uk/advice/advice-and-information | |
| Youth Support Services | Early Help (Leicester City) | Targeted youth support - aims to respond better to young people's needs, particularly when extra support is needed. | Tel: 0116 4541694 | www.leicester.gov.uk/schools-and-learning/support-for-children-and-young-people/youth-services/targeted-youth-support |
| Aims to prevent and reduce children and young people reoffending and promoting safer communities. | County Youth Offending (YOS) (Leicestershire) |
The Leicestershire Youth Offending (YOS) is a multi-agency partnership which includes, the Local Authority Police, the Probation Service, the NHS and Youth Services, all of whom jointly resource a multi-disciplinary team. | Tel: 0116 3050030 | https://www.leicestershire.gov.uk/popular-now/directories/information-and-support-directory/leicestershire-youth-offending-service |
| Aims to prevent and reduce children and young people reoffending and promoting safer communities. | Leicester City Youth Offending (YOS) | Work with young people aged 10 to 17 years who are convicted of criminal offences. | Tel: 0116 4544600 | https://www.leicester.gov.uk/your-council/policies-plans-and-strategies/public-health/data-reports-and-strategies/jsna/cyp-jsna/youth-offenders/ |
| Support to Families affected by ADHD | ADHD Solutions | Support groups and training | Tel: 0116 2610711 | www.adhdsolutions.org.uk |
| Victim Support | Victim First | Coping with the effects of crime | Tel: 0800 9539595 | www.catch-22.org.uk/services/victim-first |
| Combating Fire Setting - Preventative work with children involved in fire setting | Fire Care Leicestershire Fire Service |
Early intervention for children setting fires. | Tel: 0116 2872241 | www.leics-fire.gov.uk/your-safety/kids-youth |
| If you care for a child with special educational needs, these can ensure you have the information you need. | SENDIASS | SENDIASS (Special Educational Needs and Disability Information, Advice and Support Service) | Tel: 0116 4820870 | https://sendiassleicester.org.uk/ |
| Drug and Alcohol Advice | Turning Point | Support for Young People (18 years and younger) | Tel: 0330 3036000 | www.wellbeing.turning-point.co.uk/leicestershire |
| Support for Parents/Carers | The Centre for Fun and Families | Support though short courses/groups: | Tel: 0116 2234254 | www.cffcharity.org.uk |
| Information on Services, Activities and Support for Disabled Children | Local Offer LEICESTER |
Read information and guidance that can support children and young people with SEND, aged 0 to 25, in Leicester. | N/A | https://families.leicester.gov.uk/send-local-offer/ |
| Information on Services, Activities and Support for Disabled Children | Local Offer LEICESTERSHIRE |
Gives children and young people with special educational needs or disabilities (SEND) and their families information about help and services in Leicestershire. | N/A | www.leicestershire.gov.uk/education-and-children/special-educational-needs-and-disability/about-the-local-offer |
| Support for families with Children on the Autistic Spectrum | Leicestershire Autistic Society | Provides support, information and advice to families and professionals dealing with autism. | Tel: 0116 2916958 | www.leicestershireautism.org.uk |
| Advice and support for single parents. | Gingerbread | The leading national charity working with single parent families. providing expert advice and practical support for single mums and dads. | Tel: 0800 8020925 | www.gingerbread.org.uk |
| Help and support for children and young people's mental health | Young Minds | National Service offering advice to parents on concerns relating to their children’s mental health. | Tel: 0800 0182138 | www.youngminds.org.uk |
| Early intervention and crisis support to families who are struggling. | Family Lives | The issues we support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing. | Tel: 0808 8002222 | www.familylives.org.uk |
| Careers advice for young people. | Connexions (Leicester City) | If you are a young person who is not in education, employment or training, or you are in year 11, 12 or 13 and unsure what you will be doing from September, you can get support from Connexions. | Tel: 0116 4541770 | www.leicesteremploymenthub.co.uk/job-seekers/connexions-for-young-people/ |
| Health information for children (11-18 years) | NHS - Health for Teens | Covers a range of issues including mental health Love your body, love yourself, #lovehealth |
www.healthforteens.co.uk | |
| Health information for children (5-11 years) | NHS - Health for Kids | Information to support you during a child’s primary school years. Easy to understand kids and parent sections. | www.healthforkids.co.uk | |
| Support for children on the phone or online. | Childline | Childline is a FREE, private and confidential service where young people can talk about anything. | Tel: 0800 1111 | www.childline.org.uk |
| Free 24 hour service for anyone concerned about a child at risk of ill treatment or abuse. | NSPCC | The services help children who’ve been abused, protect children at risk and find the best ways to prevent child abuse from ever happening. | Tel: 0808 8005000 | www.nspcc.org.uk |
| Support for lesbian, gay, bisexual and transgender people in Leicester, Leicestershire and Rutland. | Leicester Lesbian Gay Bisexual and Transgender Centre | Advice, Support and a Youth Club facility. | Tel: 0116 2547412 | www.leicesterlgbtcentre.org |
In some situations where parents have concerns about children’s behaviour, the most useful first intervention is to ensure parent’s own needs are met.
Below are some useful sources of support:
| Type of help/support | Name of Service | Description | Phone Number | Website |
| Domestic Violence Helpline for women and children | Refuge | Advice/ Support available to people affected by abusive or intimidating relationship. | Tel: 0808 2000247 | www.nationaldahelpline.org.uk/ |
| Support and advice to anyone affected by an abusive relationship | UAVA - United against Violence & Abuse | UAVA provides support for anyone who has been affected by Domestic Abuse and / or Sexual Violence living in Leicester, Leicestershire or Rutland. | Tel: 0808 8020028 | www.uava.org.uk/ |
| Alcohol abuse support | Free from Violence and Abuse | Work with perpetrators of abuse to help them address their behaviour. Also support to victims and training to professionals | Tel: 0808 8020028 | www.freeva.org.uk |
| Sexual abuse helpline | Respect | Working to end domestic abuse. Leading the development of safe, effective work with perpetrators, male victims and young people using violence and abuse | Tel: 0808 8024040 | www.respect.uk.net |
| Young People's Drug & Alcohol service | Turning Point Leicester | Turning Point provides the integrated substance misuse service for Leicester, Leicestershire & Rutland. Work with anyone who is affected by drugs or alcohol. | Tel: 0330 3036000 | www.wellbeing.turning-point.co.uk/leicestershire |
| Counselling | Leicester Counselling Centre | Offers individual counselling (aged 16 years and above) |
Tel: 0116 2558801 | www.leicestercounsellingcentre.co.uk |
| Support for families | Home-Start Horizons | Home-Start’s volunteers work alongside families to give compassionate and confidential support. Helping people to regain the confidence to be the parents they want to be. | Tel: 0116 2495062 | homestarthorizons.org.uk/ |
| Relationship Counselling (for couples and individuals) | Relate Leicestershire | High quality relationship counselling services to adults, children and families at their time of need. | Tel: 0116 2543011 | https://www.relateleicestershire.org.uk/ |
| Coping with cancer | Sue Young Cancer Support | Empower people to help themselves, by actively promoting self-help, mutual support and equal access to all cancer and care services. | Tel: 0116 2230055 | https://sueyoungcancersupport.org.uk/ |
| Psychological support and advice | Let's Talk Wellbeing | Quick access to Mental Health Support for adults. 16+ years (Accessed via GP(doctor) or self-referral) |
Tel: 0116 2927010 | www.letstalkwellbeing.co.uk |
| Free online counselling for adults | Qwell | A safe and confidential space to share experiences and gain support from our community and qualified professionals. | N/A | www.qwell.io |
| Free online mental health support | Kooth | Online mental wellbeing community | N/A | www.kooth.com |
| Rape Crisis Centre | Jasmine House | Jasmine House is Leicester's Rape Crisis Centre for support following sexual abuse or assault of any kind. | Tel:0116 2555962 | www.jasminehouse.org.uk |
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